Refund and Returns Policy
OVERVIEW:
At SEPTEMBER we are confident you will be satisfied with you new kit additions, and we can’t wait for you to try them all out.
Due to the nature of our products, we do not offer returns unless there is a genuine fault with the product in question. This does not affect your statutory rights to return within 14 days of delivery without stating a reason, providing the goods are unopened, unused and in their original packaging.
Should you have any concerns, questions or would like to process a return, please do not hesitate to contact us here
Please note that original postage fees, or return fee charges are non refundable by SEPTEMBER.
DO I HAVE TO PAY THE RETURN SHIPPING CHARGES?
If you initiate a return you will be responsible for the return shipping costs. Unfortunately, we are not able to cover these costs or any customs fees or taxes that apply.
MY PARCEL ARRIVED DAMAGED OR ITEMS ARE MISSING.
Before accepting your parcel upon delivery, we highly recommend inspecting your package to ensure that there are no signs of damage and that all items are included. If the parcel appears damaged or if goods are missing, we encourage you to decline the delivery.
In case any damage or loss is detected after the receipt of the parcel, please contact our Customer Care Team immediately after receiving your order.
After 7 days from the day of delivery, it will no longer be possible to file a claim.
To process your request, we require photos of the outside of the parcel, the invoice, and all contents. Additionally, we ask you to not dispose of the shipping box in case it needs inspected.
REFUND:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here
SALE ITEMS
Only regular priced items may be refunded. Sale items cannot be refunded.
EXCHANGES:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email here
WHAT IS THE BEST WAY TO CARE FOR MY NEW SEPTEMBER BRUSHES?
To ensure the longest life of your SEPTEMBER brushes, here are our tips to keep them soft, shiny and clean! Wash your brushes at least once per week using shampoo.
- Wet the brush head in lukewarm water then swirl the tip into the shampoo or soap until it lathers. Continue to swirl until all makeup is removed.
- Rinse the brush head under running water until all detergent is removed then squeeze out the excess water.
- Groom the tip of your brush back to it’s original shape and leave on a flat surface to dry.
- For more persistent makeup such as lipstick and eye liner, dip the tip of your brush in baby oil and swirl over a tissue to help break down the product. Shampoo your brush as normal to remove the oil residue. Avoid submerging the entire brush in water as this will corrode the ferrule over time.
AM I PERMITTED TO RESELL ITEMS EITHER IN PERSON OR ONLINE?Without written and legal consent to do so, absolutely not. Anyone caught doing so will be liable to legal action being taken against them.
DO YOU TEST ON ANIMALS?
SEPTEMBER does not conduct testing on animals.
NEED HELP?
Contact us here for questions related to refunds and returns.
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