SHIPPING COSTS & DELIVERY TIME
Great news: We are shipping across the world!
We send all parcels with ISRAEL POST delivery service from Israel.
ISRAEL:
Free shipping over 200 ₪
Shipping costs: 30 ₪
additional taxes or charges (i.e. Customs) for your order, which are not billed by us, will be charged to you directly by the respective customs or tax authorities. Kindly note, the customer is responsible for this required amount. For additional details, please contact these authorities directly.
INTERNATIONAL:
Free shipping over US$100.00
Shipping costs: US$ 20.00
additional taxes or charges (i.e. Customs) for your order, which are not billed by us, will be charged to you directly by the respective customs or tax authorities. Kindly note, the customer is responsible for this required amount. For additional details, please contact these authorities directly.
HOW LONG WILL IT TAKE FOR YOU TO PROCESS MY ORDER?
At SEPTEMBER we endeavour to process your order within 24 -48 hours. You will receive a confirmation email once your kit has shipped. The above estimated processing time does not apply during promotional and holiday periods. Please allow additional time for processing, shipping, and delivery of your order during these peak times.
We promise we will do our best to get your order to you as soon as possible!
HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE?
we anticipate your delivery to be with you as follows:
ISRAEL Shipping Standard Service: 3-5 Business Days.
INTERNATIONAL Shipping Standard Service: 5 -10 Business Days. although this is not a guaranteed service.
As soon as the parcel arrives in the country of destination, it will be handed over to the local post office for delivery.
WHAT HAPPENS IF I LIVE IN A REMOTE AREA?
Regardless of whether ‘free shipping’ is provided at checkout, should your address be flagged by our postal service as being in a “Remote Area”, there will be a surcharge to pay before your goods can be despatched. If this is the case, we will contact you via email prior to shipment. If you do not wish to pay this surcharge, a full refund will be issued to your original method of payment.
CAN I TRACK MY PARCEL?
Once your order has been dispatched, you will receive an email notification containing a link that will allow you to track your parcel with ISRAEL POST.
CAN PAYMENT ISSUES AFFECT THE PROCESSING AND DELIVERY OF MY ORDER?
All processing and delivery times are subject to change due to card validation.
SEPTEMBER reserves the right to delay delivery or cancel any order suspected of fraud or unauthorized activity.
WILL I BE CHARGED IMPORTATION VAT AND/OR INTERNATIONAL TAXES AND DUTIES ON MY GOODS?
The recipient is solely responsible for the payment of any international taxes and duties that the importing government may impose on your goods. Please check with your national government website should you have any questions or concerns over importation taxes.
CAN I REJECT MY INTERNATIONAL PARCEL IF I DO NOT WISH TO ACCEPT THE INTERNATIONAL CHARGES?
If the item is refused and destroyed, no refund will be provided for goods or shipping. If the item is refused and returned back to us, we will refund the cost of goods, less any return shipping fees or penalties. We are not in a position to refund any shipping fees already made as the courier service will have already been paid for their services.
CAN YOU DECLARE MY PURCHASE AS A GIFT FOR CUSTOMS?
SEPTEMBER is required to send the parcel as stated and cannot alter the description or value of goods for shipping purposes. Any import fees the package incurs are the sole responsibility of the customer. If the package is retained at the post office, the customer must pay the fees to retrieve it. If the package is not retrieved, the package will either be destroyed – with no refund for goods or shipping costs – or returned to our office and a refund will be issued for the cost of goods, less any return shipping fees or penalties incurred by us.
HOW MUCH DOES SHIPPING COST?
Shipping costs are determined by the package’s dimension and weight. september automatically calculate this as you add items to your kit. Upon selecting your shipping destination during checkout, shipping costs and available options will then be displayed.
shipping and delivery
orders and payment
refund and return
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